Contracts

Is a contract required?
No contract needs to be reviewed or signed. Simply place your order with a credit card and your order will be shipped to you. Videos have a 15-day money back satisfaction guarantee and a six month unconditional warranty.

Copyright policy

Can I make copies of your products?
All of the products sold or shipped by Discount-Training-Videos.com are copyright protected by law and cannot be copied or duplicated, by any means. It is also illegal to edit or alter any of the products sold or sent for preview.

However, we do occasionally make exceptions to this rule. Please call 1-800-984-0031 (callers within the U.S.A) or 1-919-544-6663 (callers outside the U.S.A.) and a customer service representative will seek to meet your traditional or electronic distribution need and work to seek permission.

What are the penalties for violating copyright protections?
Discount-Training-Videos.com will charge full value for merchandise upon verification of illegal duplication, editing or alterations of any of the products it distributes. In addition, the producers of the product may pursue Federal copyright charges with fines in excess of $25,000 per violation.

What should I do if I suspect a copyright violation?
You must contact the manager of Marketing and Sales by calling 1-800-984-0031 (callers within the U.S.A) or 1-919-544-6663 (callers outside the U.S.A.). You may remain anonymous or provide your name, though it will remain confidential. Please be prepared, if you are able, to provide the video titles and to describe what type of violation you believe has occurred: editing, altering, duplicating, etc.

Guarantee / Returns

What do I do if I'm dissatisfied with my purchase?
Discount-Training-Videos.com offers a 15-day money back guarantee on all purchases. If you are not completely satisfied, you may return your purchase via traceable delivery service at your cost within 15 days of the invoice date for a full refund or credit, less shipping charges. Returns received after 15 days of the invoice date will be subject to a restocking fee up to the full price of the product.

Before sending the product(s) back, please notify customer service by calling 1-800-984-0031 (U.S.A.) or 1-919-544-6663 (Outside the U.S.A.). Or, email customerservice@discount-training-videos.com.

What is your return policy once a purchase has been made?
Discount-Training-Videos.com offers a 15-day money back guarantee on all purchases. If you are not completely satisfied, you may return your purchase within 15 days of the invoice date for a full refund or credit less shipping charges. Returns received after 15 days of the invoice date will be subject to a restocking fee up to the full price of the product.

Items on preview are not invoiced until the end of the 3-week preview period and should be sent back within 3-weeks if you do not wish to purchase.

How should I notify you of a return?
To return a video or videos that you have received under our free 3-week preview program, simply return via traceable delivery service, at your cost. Please include a copy of your order acknowledgement or your contact information for proper credit. Discount-Training-Videos.com is not responsible for lost, misdirected or damaged materials.

The shipping address from Discount-Training-Videos.com fulfillment provider is:
Discount-Training-Videos.com
106 Capitola Drive
Durham, NC 27713
919-544-6663

To return a video or videos purchased, not previewed, please notify customer service by calling 1-800-984-0031 (U.S.A.) or 1-919-544-6663 (Outside the U.S.A.). Or, email customerservice@discount-training-videos.com.

Where should I send returns?
Simply return products via traceable delivery service, at your cost. Please include a copy of your order acknowledgement or your contact information for proper credit. Discount-Training-Video.com is not responsible for lost, misdirected or damaged materials.

The shipping address from Discount-Training-Videos.com fulfillment provider is:
Discount-Training-Videos.com
106 Capitola Drive
Durham, NC 27713
919-544-6663

Languages Available

Other than English, in what languages do you offer your products?
Discount-Training-Videos.com offers over 125 videos in Spanish. Please contact a customer service representative at customerservice@discount-training-videos.com or at 800-984-0031 (U.S.A.) or 1-919-544-6663 (Outside the U.S.A.) to request translations of our products in languages other than English and Spanish.

How do I find a list of products you offer in Spanish?
You may search for all Spanish safety training titles by entering “Spanish” at the search prompt on any page. An –S after the part number identifies DVD or VHS part numbers available in Spanish.

Ordering

1) Online
Place orders online by going to www.discount-training-videos.com. Search for videos by name, title, subject, price, producer, date and more.

2) Telephone
Customer service representatives are available to take your orders Monday-Friday, 8am- 5:30pm EST by calling toll free 1-800-984-0031 or 1-919-544-6663 (outside of the U.S.A.)

3) Fax
You may fax in your order to 919.544.5800

Order Status
To check on the status of your order, please contact our customer service department at 1-800-984-0031 or 1-919-544-6663 (outside of the U.S.A.) between the hours of 8am - 5:30pm EST, Mondays - Fridays.

Payment Methods
Discount-Training-Videos.com accepts cash Visa, MasterCard, American Express or Discovery. Wire transfers are also accepted. Please email customerservice@discount-training-videos.com or call 1-800-984-0031 for Bank routing and account information.

FREE Online & FREE 3-Week Preview Program

What is your Free 3-week preview policy?
The Training Network offers two free options for previewing programs:
1. Free Online Previews
2. Free 3-Week Preview Program

Online previews
Online Previews are designed as a free service and are to be used for purchase consideration only. Online previews cannot be used for instruction and such use violates U.S. copyright laws. Any title available for preview online is clearly noted when a product list is displayed. If you need Windows Media Player installed to view the video, a free download of the version you need for your PC is available at http://www.microsoft.com/downloads/browse.aspx?displaylang=en&productID=E90364FD-31DE-47CD-B158-1B64A1B71B30

FREE 3-Week Preview Program
The free 3-week program means that you can select any safety training VHS, order them without the requirement to purchase, and watch the full length program to help or determine which training DVD/VHS best suits your needs. Any training video that does not meet your requirements can be returned within three weeks to Discount-Training-Videos.com. DVDs cannot be previewed so review the VHS and then, when satisfied with the program, order the DVD version.

What happens if I need more time to preview your videos?
Preview extensions may be requested by contacting Customer Service at customerservice@discount-training-videos-com or by calling Customer Service at 1-800-984-0031 (within the U.S.A.) or 1.919.544.6663 (outside the U.S.A.).

Privacy Policy

What is Discount-Training-Videos.com position on privacy?
Discount-Training-Videos.com does not share, rent or sell any credit card information, email addresses or fax numbers. Discount-Training-Videos.com will ask for personal information online such as your name, e-mail address, mailing/shipping address, etc. Choosing to provide this information over the Internet will assist the company in processing your order and offering you the latest and best products and services. If you register to receive e-mail communications and no longer wish to receive them or if these communications are in error, please email your request to unsubscribe@discount-training-videos.com and your name will be removed from our list within two weeks.

Online Security

How is my credit card information protected?
Your credit card information used for online transactions is safely encrypted using Verisign® technology. The shopping cart is on a secure server as noted by the “https:/” in the URL location. However, if you are not comfortable sending your credit card information over the Internet, you may request to have a sales representative call you to complete your credit card transaction. For your protection, you should never put your credit card information in an unencrypted email and only when you see “https:/” in the URL location indicating a secure connection.

Quantity Discounts

What is your discount plan if I order more than one video?
Please contact customer service at customerservice@discount-training-videos.com or call 800-984-0031 (U.S.A.) or 919-544-6663 (Outside U.S.A.) to review the quantities you need and to obtain a price quote.

Shipping

How do you ship your products?
We ship via United States Postal Service Media Mail within the continental US. This means you should receive your package within 5 to 7 business days depending on your area of the country. Orders to other locations are shipped via FedEx 3-Day Express Saver®. International shoppers will be contacted with actual shipping charges before the order is shipped.

Can I get a package shipped via overnight service to me?
Discount-Training-Videos.com is able to ship via FedEx. FedEx Standard Overnight® and FedEx 2Day® are available at a minimal additional cost to you. In contrast to our Express Saver® and UPS options, you will be required to pay for these shipping charges regardless of whether or not you purchase the product.

Subscribing and Unsubscribing
Please email your request to subscribe to special promotions via email at subscribe@discount-training-videos.com or if you need to unsubscribe, email that request to unsubscribe@discount-training-videos.com.

Warranty
The warranty period and policy is a six month exchange for manufacturing defects. If you encounter a defective product, please call the customer service department at 1-800-984-0031 between the hours of 8am- 5:30 pm EST, Monday- Friday and they will instruct you as to how you can return your defective product. You may also notify The Training Network by email at customerservice@discount-training-videos.com.